FREE SHIPPING ON ALL U.S. ORDERS

GENERAL INFORMATION

SIZING

Dogs come in a variety of shapes and sizes. We're here to help you find the best size for your furry friend. Here are a few tips:

  • Each product page on our site has a distinct size guide so please ensure that you're looking at the appropriate chart.
  • Don't have a measuring tape? We'll send you one for free.
  • Always measure before you buy. Measure twice, order once.
  • If you're still not sure, send us a note via the contact form or shoot an email to hello@lucyand.co. Please provide the specific item that you're interested in as well as the applicable measurements of your dog. Providing a picture never hurts.

DOMESTIC SHIPPING

We offer free shipping through USPS on all domestic orders as a courtesy to our customers.  Orders will ship within three business days of receiving payment. Please note that most packages require 2-4 days of transit time.

Our goal is to minimize or eliminate waste whenever possible. We're proud to say that we send a majority of our items in 100% recyclable, Eco-Natural Mailers.

INTERNATIONAL SHIPPING

We offer international shipping from the United States Postal Service. With USPS, once packages arrive in the destination country, they are handled by the local carrier in that country. All orders will ship within three business days of receiving payment.  Please note that any required customs fees are the responsibility of the buyer. 

RETURN AND EXCHANGE POLICY

Returns and exchanges of unused merchandise are accepted within 30 days of purchase. Customer is responsible for associated shipping costs unless product is defective. If you're interested in making an exchange or a return, please send us a message through the contact form. Please ensure that packages do not require signature for delivery when sending returns. Once we receive a return/exchange, please allow 2-5 business days for processing.
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